====== Ubiquiti - Troubleshooting - Controller Offline ======

Cloud Key Gen 1 and Gen 2 (firmware 1.x) and software installs will show up in https://network.unifi.ui.com

Cloud Key Gen 2 (firmware 2.x) and Dream Machines will show up in https://unifi.ui.com

<WRAP info>
**NOTE:**  The following is required for the Controller to show up in one of the above URL.

  * It needs to be on and running.
  * Remote Access needs to be enabled.
  * Outbound firewall rules need to allow access outbound for the controller to reach to the portals.

</WRAP>

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===== References =====

[[https://network.unifi.ui.com/#/controllers/1/50|network.unifi.ui.com]]

https://network.unifi.ui.com

https://unifi.ui.com