====== Ubiquiti - Login Credentials - Restoring Cloud Access for an account that no longer exists on a UniFi controller ======

A UniFi controller may be stuck in a perpetual state of Connecting under Cloud Access Status.

  * There may be leftover cloud access configuration on a previously existing user account that is no longer associated with any current site.
  * There may be no option to turn off Cloud Access visible on the Cloud Access settings page.


<WRAP info>
**WARNING:**  This requires manipulation of the UniFi controller database.

  * This could result in a broken system if wrong commands are entered.

</WRAP>

----

===== SSH into the Controller =====

Connect to mongodb on the UniFi controller host:

<code bash>
mongo –port 27117
</code>

----

===== Switch to the UniFi Database =====

<code sql>
use ace
</code>

----

===== Display all admin accounts =====

<code sql>
db.admin.find()
</code>

<WRAP info>
**NOTE:**  Take a note of the **ubic_uuid** associated with each account.
</WRAP>

----

===== Display all settings =====

<code sql>
db.setting.find()
</code>

----

===== Find the Super Cloud Access Record =====

Look for the line that begins:

<code>
{ "_id" : ObjectId("[objectid]"), "key" : "super_cloudaccess", "enabled" : true, "ubic_uuid" : "[uuid]"
</code>

<WRAP info>
**NOTE:**  Take a note the **ubic_uuid** listed in this line.

  * If the **ubic_uuid** matches an account that no longer exists, the cloud connectivity issue may be resolved by changing it to the uuid for a current Ubiquiti community account.
  * If the current UniFi controller account does not have a **ubic_uuid** shown with its object in the **db.admin.find()** output, log into that account on the UniFi controller and attempt to enable cloud access for that user. 
    * The UniFi controller may not show anything different, but go back to mongo and run **db.admin.find()** again and a **ubic_uuid** should now be associated with the admin account.

</WRAP>

----

===== Update the cloud access to a current account =====

<code sql>
db.setting.update({ _id: ObjectId("[objectid]") }, { $set: { ubic_uuid: "[uuid of desired user]"}}) 
</code>

----

===== Exit the mongo CLI =====

<code bash>
exit
</code>

<WRAP info>
**NOTE:**  Refresh the Cloud Access settings page, and the option to toggle Cloud Access should now be visible, along with a button to Disable and Remove cloud access.

  * It may be necessary to disable cloud access and then turn it on again to restore full connectivity with the new credentials, but these options should now be visible where they were not previously.
  * After updated credentials are entered, Cloud Access should function as expected.

</WRAP>