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====== Trains - Your Eurostar trip was spoilt ======

Thousands of British holidaymakers travel to France on Eurostar every summer — and sadly delays, when they happen, can be long.
However, Eurostar has a very good reputation for paying compensation.

You'll need to have been delayed by at least an hour to get anything. For delays between 60 minutes and 119 minutes, you can claim a refund for 25 per cent of the price of your single ticket.

For a delay of more than two hours, you can get a 50 per cent refund.

However, if you're willing to accept a voucher for a future trip, Eurostar will give you more if your delay was over three hours — up to 75 per cent of the ticket price.

These payouts are protected under Article 17 of EC Regulation 1371/2007. If you ask, you'll often be directed to a section of the Eurostar website called 'Disruption Compensation' to claim a voucher.

Don't be put off, you are allowed to claim cash. You'll find the page to claim in cash at prr.eurostar.com

There are no restrictions on when you can claim.

You are entitled to compensation even if the reason for the delay — such as bad weather, strike action or disruption due to the recent migrant crisis — is out of Eurostar's control.

For further information, call 03432 186 186 or email traveller.care@eurostar.com