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--- trains:you_didn_t_get_your_booked_seat [2016/09/07 10:24] – created peter
+++ trains:you_didn_t_get_your_booked_seat [2020/07/15 09:30] (current) – external edit 127.0.0.1
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 ====== Trains - You didn't get your booked seat ======
+People who have paid extra to reserve a specific seat on a train and then been made to sit somewhere different.
+Under consumer law, companies cannot get away with charging you for something they then don't deliver.
+Make a formal complaint to the train company and demand a full refund of your seat reservation fee.
+Say the fee you paid for that particular seat was a separate charge on top of the ticket price.
+Add that you were not just requesting a seat in the same way anyone travelling on a train can do when they check in.
+If you've booked a particular seat and cannot sit there, complain to the company.
+Say that under section 41 of National Rail's Rights of Carriage you are owed a partial refund as your seat reservation wasn't honoured.
+There's no rule setting out how much you will get back as private rail firms can decide this for themselves.
+You'll need proof of your ticket reservation. If you can, take a picture of the seat number you ended up sitting in on your phone.