Differences

This shows you the differences between two versions of the page.

--- trains:delayed_trains [2017/01/13 14:45] – peter
+++ trains:delayed_trains [2020/07/15 09:30] (current) – external edit 127.0.0.1
@@ Line 42: / Line 42: @@
 You can claim for an e-voucher to use against a future journey at https://compensation.eurostar.com/#/
+You can claim cash at https://prr.eurostar.com
+With a delay of more than one hour, you may decide not to travel, in which case you can exchange your ticket for free and travel on another date within 120 days (90 days if your booking involves onward travel with another train company), subject to availability
+or request a full refund, regardless of your original ticket conditions.
+Make sure you keep your original tickets and all your receipts – you’ll need these to make your claim.
+If your Eurostar train is delayed or cancelled and you need to stay the night and you’re going to miss your onward journey, Eurostar provides:
+  * A taxi - if you’d prefer to spend the night at home or at a friend’s place, they will cover the cost of a taxi for you to get there, up to £50 per taxi
+  * A hotel stay - up to £150 per room per night
+  * Meals - up to £50 per person per 24 hour period
+If you have any other expenses, read your policy and talk to your insurance provider about whether you can claim for them.
+===== Section 75 of the Consumer Credit Act =====
+Raise a claim under section 75 of the Consumer Credit Act with your credit card company - after estimating say 50 per cent of journeys being disrupted - so ask for half of the money back.
+Section 75 of the Consumer Credit Act makes your credit card firm protect purchases of £100 to £3,000 for free.
+If you have bought your rail tickets for more than £100 on a credit card, you can make a claim - and should give evidence that the company did not provide the goods or services that were included in the terms of sale.
+Refunds cannot be given if your credit card firm believes you have already got 'a replacement product or service or other compensation from the supplier in settlement of this claim'.
+Therefore compensation you have already claimed from the train firm could reduce what you can get.
+Credit card providers can send you a form to fill in so you can make a claim for non-receipt of goods or services.